Refund policy

 

Refund & Return Policy

At GreenBridge, we take great care in packaging and delivering every plant and product. However, if you receive a damaged, dead, or incorrect item, we're here to make it right.

Eligibility for Refund/Replacement

• Claims must be raised within 24 hours of delivery
• A clear photo or video of the damaged/incorrect product must be shared on WhatsApp: +91 8050087595
• Products must be in their original packaging

What We Cover

• Plants that arrive dead or severely damaged during transit
• Wrong product delivered
• Missing items from your order

What We Don't Cover

• Natural leaf drop or minor yellowing due to transit stress (this is normal and plants recover)
• Damage caused after delivery due to improper care
• Change of mind or incorrect order placed by the customer
• Pots, soil, and accessories once used or opened

Refund Process

• Once your claim is approved, we will either replace the product or issue a store credit within 3–5 business days
• Cash refunds are processed within 7 business days to the original payment method

How to Raise a Claim WhatsApp us at +91 8050087595 with your order number and photos within 24 hours of delivery.